Cancellation policy

 

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it at the end of the commitment period.

If you want to cancel, pause, skip, or swap genres, you can do it at any time. Your order confirmation emails have links to your subscription/order. You can manage your subscription from there.

Orders already created before a subscription cancellation cannot be cancelled. For example, if your order was processed on at 8AM, and you decide to cancel your subscription at 9PM, your future orders will be canceled but the order that was already made at 8AM cannot be cancelled. You can, however, still return it for a refund.

Some promotional plans require a set number of deliveries. These plans can’t be canceled until the required deliveries are completed. The discounted pricing is offered in exchange for this commitment. If you request cancellation early, an additional charge will be applied to adjust past deliveries to their regular non-promotional price. Cancellation will only be processed after this adjustment is paid.

See our returns policy for more details on returns and refunds.
We reserve the right to cancel your subscription at any time for any reason.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Purchase Options
All our products are available as a one-time purchase, or subscription purchase. We accept online payments via Visa, Mastercard, American Express, Discover, Diner's Club, Apple Pay, Meta Pay, Google Pay, Shop Pay, and Paypal.